Services Australia and the AEC on the Telephone Voting System

Undertaking the task of setting up the telephone voting system for the federal election, Services Australia and the Australian Electoral Commission (AEC) have not forgotten the importance of the event.

Services Australia Deputy CEO Michelle Lees said Mandarin in a statement, its staff deal with sensitive information on a daily basis.

“Our staff are no strangers to pivoting to different priorities. I think we have proven during the pandemic and recent fire and flood emergencies that we have the ability to provide effective and enthusiastic support to people who need it. most needed, so we were well placed to support Australia’s largest service delivery operation,” said Lees.

Lees added that Service Australia had worked with the AEC for three months before the election, commenting that she was proud that its staff had volunteered to help.

In a statement, the AEC said the age of social media means misinformation is spreading further, with a good reputation of the electoral system essential to the functioning of a democracy.

“The challenge of electoral reputation management has only intensified in the age of social media and misinformation, especially when certain citizens and commentators can be surprisingly quick to reach and then spread via social media. , unshakeable opinions on electoral events.

“Anticipating these issues allows the AEC to address issues before they impact the reputation of Australia’s electoral system,” the commission said.

Many agencies were part of the Secure Voting Telephone Inter-Departmental Committee (SVT IDC): AEC, Services Australia, Department of Defence, Australian Taxation Office, Department of Employment Skills and Education, Australian Bureau of Statistics, Department of Social Services, Department of Finance, Home Office, Prime Minister and Cabinet, Australian Public Service Commission and Australian Cyber ​​Security Centre.

Telephone votes took around 10 minutes on average, with 74,257 total votes cast via telephone calls from citizens of Australia and Antarctica. The AEC added that it was undertaking a review of telephone voting to assess its effectiveness using a “lesson management approach”.

Regarding interdepartmental collaboration, the AEC said open and transparent communication was essential.

“The key is to build partnerships of trust, which we quickly achieved in this IDC through openness and transparency. This fostered an environment where there was mutual trust and respect for expertise and respective experience that each agency brought to the table,” said ACS Deputy Commissioner Jeff Pope.

Lees added: “By sharing our expertise, capabilities and infrastructure, we can bring One APS’ vision to life and provide exceptional services to the Australian community.”

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